Frequently Asked Questions

Everything you need to know about shopping at edenrobe

What are the standard delivery charges and timelines within Pakistan?

We offer free shipping on all orders above PKR 2,500. For orders below this amount, a standard shipping fee of PKR 200 applies. Delivery typically takes 3-5 working days for major cities and 5-7 working days for other areas.

What is edenrobe's return and exchange policy?

You can exchange any unused item with original tags within 15 days of purchase. Please note that sale items are not eligible for returns or exchanges unless the product received is faulty or damaged.

Which payment methods do you accept?

We accept Cash on Delivery (COD), as well as online payments via Credit/Debit Cards (Visa and Mastercard) through our secure payment gateway.

How can I track the status of my order?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment's progress.

How do I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements with your own to ensure a perfect fit for our Eastern and Western wear collections.

Do you offer international shipping?

Yes, edenrobe ships globally. International shipping rates and delivery times vary based on the destination country and the weight of the parcel, which are calculated at checkout.