Returns & Exchanges

At edenrobe, we strive to provide a seamless shopping experience and offer a flexible 10-day return and exchange policy for all unworn items with original tags. Our goal is to ensure you are completely satisfied with your fashion choices, whether purchased online or in-store.

Return Process

• 1.
  Initiate Request

  Contact our customer support team via email or WhatsApp within 10 days of delivery to log your return or exchange request.

• 2.
  Pack the Items

  Ensure the garments are in their original condition, unwashed and unworn, with all brand tags and the original invoice included in the package.

• 3.
  Ship to Warehouse

  Send the parcel back to our designated fulfillment center using a traceable courier service to ensure safe and documented transit.

• 4.
  Quality Inspection

  Once received, our team will conduct a quality check and process your exchange or issue a store credit voucher within 7 working days.